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Unfortunately, in this mode, an IT service and support organization misses the real value of performance measurement by failing to exploit the diagnostic capabilities of KPIs, and the call-to-action potential of KPIs.

Jeff brings more than twenty-five years of benchmarking and consulting experience in IT Service and Support to the classroom.

They expect you to bring your own systems and follow along.

They'll be going over essential steps for malware detection and removal. You'll also learn practical device monitoring and hardening techniques, as well as how to configure systems for two-factor authentication (2FA).

Master Minds is a place for professionals in hospitals, clinics, and healthcare systems of all sizes (public, private, nonprofit, university-supported) to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers in the industry.

Take a deep dive into topics and issues like (but not limited to): Master Mind: "Coordination of knowledge and effort, in a spirit of harmony, between two or more people, for the attainment of a definite purpose." – Napoleon Hill Are you a desktop support leader who's looking for a unique opportunity to network, share, and learn from the experience of desktop support leaders who share your same pain points and challenges?

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. This certification verifies that the support center director possesses the knowledge of service management best and common practices necessary to strategically align their department with organizational goals, gain senior management support for service improvements, and promote the support center value.

Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.

This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development.

This workshop presents experience-based, practical guidance as well as templates, quick wins, examples, and tricks for successfully implementing best practice methodologies for incident management, service requests, and event management.

What You Will Learn• Templates and tools to help the restoration process • Appropriate key performance indicators • How to design and implement the incident management and service request processes • Development and management work-arounds to "fix it fast" • How to conduct a process maturity assessment for incident management Who Should Attend?

Along the way, James and Stephen will showcase various threats, including social engineering, and will discuss how to improve both physical and logical security.

So, please bring along your own notebook computers and mobile devices.

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